1. Working Days & Hours
Blue Basin Cleaning Services operates Monday to Sunday, 7:00 a.m. to 11:00 p.m. (Toronto time), serving Mississauga and the GTA.
Submitting a request does not reserve an appointment. We will contact you separately to confirm the service, price and appointment time.
2. Cleaning Durations
Cleaning durations vary depending on property size, condition, cleaning requirements, and the number of cleaners assigned.
Estimated Cleaning Times
| Service | Estimated Duration |
|---|---|
| Standard Residential Cleaning | 2–4 hours |
| Deep Cleaning | 3–6 hours |
| Move-In / Move-Out Cleaning | 4–8 hours |
| Apartment / Condo Cleaning | 2–4 hours |
| Office & Commercial Cleaning | 2–6+ hours |
| Post-Construction Cleaning | 4–8+ hours |
- Cleaning times are estimates and may change depending on the property's condition.
- Larger properties or heavily soiled areas may require additional time.
- Any additional charges for extra cleaning time will be discussed and approved before proceeding.
- Minimum booking duration is 2 hours.
3. Service Inclusions
Standard Residential Cleaning
- Dusting accessible surfaces and furniture.
- Vacuuming carpets and rugs.
- Sweeping and mopping floors.
- Cleaning kitchen countertops, sinks, and exterior appliances.
- Cleaning bathroom sinks, toilets, showers, bathtubs, and mirrors.
- Wiping accessible high-touch surfaces.
- Emptying household garbage bins.
Deep Cleaning
Includes standard cleaning, plus:
- Detailed cleaning of baseboards.
- Extra attention to built-up dirt, grease, and soap scum.
- Detailed bathroom and kitchen cleaning.
- Cleaning accessible doors, frames, and light switches.
- Cleaning reachable corners and hard-to-reach areas.
Move-In / Move-Out Cleaning
- Cleaning inside empty cabinets and drawers.
- Cleaning kitchen and bathroom surfaces.
- Interior cleaning of closets and storage areas.
- Detailed floor cleaning.
- Interior appliance cleaning when selected during booking.
- Cleaning accessible baseboards, doors, and fixtures.
Commercial & Office Cleaning
- Cleaning workstations, desks, and common areas.
- Vacuuming and mopping office floors.
- Sanitizing high-touch surfaces.
- Cleaning restrooms and breakrooms.
- Emptying garbage and replacing liners when provided.
- Cleaning reception areas, meeting rooms, and shared spaces.
- Customized recurring cleaning plans are available for businesses.
Additional Services
The following may be requested for an additional fee:
- Interior oven cleaning.
- Interior refrigerator cleaning.
- Interior window cleaning.
- Laundry and folding.
- Interior cabinet cleaning.
- Extra-heavy cleaning.
- Other customized cleaning requests.
Additional services must be selected or requested before the appointment and are subject to availability.
Cleaning inside empty cabinets and drawers is included in Move-In / Move-Out Cleaning as listed above.
4. Cancellation & Rescheduling
We understand that plans can change. To ensure fair scheduling for our customers and cleaning staff, the following policies apply:
- 24+ hours' notice: Free cancellation or rescheduling.
- Less than 24 hours' notice: A cancellation fee of 25% of the scheduled service price may apply.
- Less than 4 hours' notice or no-show: A fee of up to 50% of the scheduled service price may apply.
- Rescheduling: One complimentary rescheduling request is permitted when made at least 24 hours before the appointment, subject to availability.
- Late Access: If cleaners cannot access the property within 15 minutes of the scheduled arrival, the appointment may need to be shortened or rescheduled.
- Company Cancellations: If Blue Basin Cleaning Services must cancel an appointment, customers will be offered an alternative booking date or a full refund of any prepaid amount.
All applicable cancellation charges will be clearly disclosed during booking.
5. Customer Responsibilities
To help us provide the best possible cleaning experience:
- Ensure cleaners have safe and timely access to the property.
- Secure valuables, cash, important documents, and fragile items.
- Keep pets safely secured where necessary.
- Inform us of any special cleaning requirements, hazardous conditions, or sensitive surfaces before the appointment.
- Ensure water and electricity are available.
- For commercial properties, provide any required building access instructions.
6. Booking Confirmation & Payment
- Bookings are confirmed once customers receive confirmation by email, text, or phone.
- Final pricing depends on the selected service, property size, condition, and requested extras.
- Any required deposits will be disclosed before booking confirmation.
- Additional work outside the agreed scope requires customer approval.
- Payment is due upon completion unless alternative terms have been agreed upon in advance.
7. Cleaning Quality Guarantee
Customer satisfaction is important to Blue Basin Cleaning Services.
If an area included in your booked cleaning service was missed or not cleaned to the agreed standard, please contact us within 24 hours of service completion.
We will review your concern and, when appropriate, arrange a complimentary touch-up of the affected area.